Effective Date: [Insert Date]
At ShadeTree IPTV, we strive to provide the best possible IPTV service to our customers. However, we understand that there may be circumstances where you may need to request a refund. Please read our Refund Policy carefully to understand your rights and our obligations regarding refunds.
1. General Refund Policy
Subscription Plans: We offer a variety of subscription plans to cater to different needs and preferences. Please note that all sales are final, and we do not offer refunds on subscription plans once they have been purchased and activated.
2. Eligibility for Refunds
Technical Issues: If you experience technical issues that prevent you from accessing our services and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund. To request a refund due to technical issues, please contact our support team at premiumservices4you@gmail.com with detailed information about the issue.
Service Disruptions: If there are significant service disruptions or outages that are not resolved within a reasonable timeframe, you may be eligible for a refund. Please contact our support team to discuss your case.
3. Refund Process
Requesting a Refund: To request a refund, please contact us at premiumservices4you@gmail.com with your order details, including your name, email address, and a detailed description of the reason for your refund request. We will review your request and respond within [insert timeframe, e.g., 7 business days].
Approval of Refunds: If your refund request is approved, we will process the refund within [insert timeframe, e.g., 7 business days]. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to appear on your statement, depending on your payment provider.
4. Non-Refundable Items
Promotional Offers: Refunds are not available for services purchased under promotional offers or discounts, unless otherwise specified in the promotion’s terms and conditions.
Misuse of Service: Refunds will not be issued if there is evidence of misuse of our services or violation of our terms and conditions.
5. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
Thank you for choosing ShadeTree IPTV. We appreciate your business and are committed to providing you with high-quality service.